Customer Operations - Executive - Language Expert

Skill Required:

Back Office, Quality, Voice

Description

Customer Operations: Executive – Language Expert

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support and digital care services.  We assist companies in developing, implementing and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.

Skills / Experience Required

• Perform quality audits of voice & non-voice interactions for global clients
• Identify value-add opportunities in existing processes to improve customer experience
• Learning from the second-level quality audits and provide recommendations for improvement across daily audits
• Ensure established processes are implemented across projects

Required Expertise:

• Proficient in Cantonese language
• Excellent communication and interpersonal skills
• In-depth knowledge of conducting process audits
• Ability to quickly and efficiently assimilate process knowledge
• Understanding of web technologies and cable setup

Eligibility Requirements:

• Graduate (Fresher/Experienced) with a minimum of 1 year - 7 years of experience
• Flexibility to work in Night Shifts (rotational shifts, graveyard shifts)

Benefits: We acknowledge that great people make a great organization. At eClerx,

• You’ll have access to technical and management training courses;
• You’ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
• Lastly, you will have the opportunity to learn best practices across different clients, industries and domains

Country: India

State / Province: Maharashtra, Chandigarh

City / Township: Mumbai, Pune, Chandigarh

Employment Type: Full-Time

Is this role a commissionable/sales incentive based position? No

About eClerx:

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable &  telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech.  Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.